Some of the stories over the last few pages absolutely reek of terrible customer service and patronising attitudes towards customers. Gamers know that GBA carts don't come from the factory with save files on them 'by mistake'. Gamers also know that creased instruction manuals and dirty discs have been used. No
consumer expects to be questioned about stuff like manuals and have other customers hauled into the discussion
I honestly wish I was making those stories up, but unfortuantely they're truth. (as I say though, it was CEX where the guy started questioning me about wanting instruction manuals with my games, not Game to be fair). I've had some appalling
experiences in Game/Gamestation in the past, to the point where I wrote a detailed complaint to Watchdog and tried to get them to investigate but they just replied and told me not to shop there, they didn't have enough evidence to go on
But I've also been in some excellent branches as well so it does seem to be largely down to individuals and poor management at certain stores. There seems to be a disproportionately high amount of twunts working for Game than a lot of other retailers though,
Another fun (true) story...back when Ty The Tasmanian Tiger 2 was first released on PS2/Xbox/Gamecube, it was released for a reduced RRP of £19.99 everywhere, online and in store. Me and my ex went into Game in Banbury during the January sale to pick it up...we weren't expecting it any cheaper or anything as it was a lower priced game anyway and had only been out a short while but it had a 'Sale' sticker on it....WAS '£19.99'...NOW '£19.98'. I decided just to have a bit of a laugh about this whilst I was paying for it and said 'That's a bit of a tight fisted reduction isnt' it?'
to which the guy behind the counter replied (in all seriousness!!) 'Yeah, well it's actually reduced from £25, but we ran out of £25 stickers while we were labelling them up'
I think he honestly must have believed all of their customers were as thick as pigsh*t.
Or, if you take what he said as truth, they wilfully
put wrong price stickers on certain games in the shop.