The Beans wrote:I wish all the companies would do the same thing. I went from Preston to London on a Virgin train and I had to collect my ticket from the booking office.
I went from Preston to Manchester Airport on a Transpennine train and I was given a code I had to put into a ticket machine on the platform.
On ScotRail I just had to use the printout from my computer.
Sending tickets through the post seems to be the only thing the rail operators don't do.
The reasons are complex, but it's basically because the train ticket itself is the product, which is why the train company won't replace one if you lose it. Electronic ticketing is only available on a few routes and has to be agreed with Association of Train Operating Companies and the government. The logistics, cost and legalities are what is stopping more companies doing it.
OP, make sure to bring the card you used to make the purchase, and if you bought them for a specific train don't try and board a different one!